Shipping & Returns
Open Box Policy
Local
- Combine your purchases across launches to save on shipping fees!
- Please DM us on Instagram @crystalmojo if you would like to keep an open box
- You may keep your items with us until you decide to ship them or once you are eligible for free shipping
- Free local shipping for orders over SGD 120
- Your box will be automatically closed and shipped once you hit free shipping
- Maximum duration for open box is 1 month
International
- Combine your purchases across launches to save on shipping fees!
- Please DM us on Instagram @crystalmojo if you would like to keep an open box
- You may keep your items with us until you decide to ship them
- Maximum duration for open box is 3 months
Local Shipping
- Local shipping fee is at a flat rate of SGD 5
- Free local shipping for orders over SGD 120
- Processing time: 1 - 2 working days
- Delivery time: 1 - 3 working days after parcel has been picked up
International Shipping
- All orders are shipped from Singapore
- Tracking number provided
- Processing time: 1 - 2 working days
- Delivery time: 10 - 14 working days after parcel has been picked up
Exchange & Return/Refund
We do our best to accurately display the crystals through photos and videos. Purchases made will be final, no exchanges or returns/refunds. By purchasing from Crystal Mojo, the customer understands that the item colour may vary slightly due to lighting or screen differences.
All crystals are carefully packed and secured before they are shipped out, we are not liable for any damages during the delivery process. Damaged items should be taken up with the shipping company directly, we will endeavour to help you through the process as much as we can.
If you face any issues, please contact us within 3 working days upon receiving your order and we will be happy to assist! Drop us a DM on Instagram or email us at hello@crystalmojo.co